FAQs

My work has reflective (glass, mirrors, metal, etc) surfaces. Is this a problem for you?
Generally not an issue! Photographing reflective and refractive material is a specialty for us. These materials do take additional considerations, often require specialized setups and demand more time both during the photography session and post process editing. Please be sure to specify these materials exist within the work when contacting us.

Do I have to bring my work to your studio?
No, in most cases I will come to you. It’s safer for the work and less stress for you.
The only real exception is: if you have less than 5, easily transported, flat works of art, it may be best to bring your work to us.

I want to digitize something other than art (i.e. historical documents, farm deeds, letters, old photographs, etc) is this something you can do?
Yes, we do provide this service! This is a case where it’s often best to bring such documents directly to us to work with, unless they are too precious to transport.

What is your turnaround time?
Depends on the complexity of project and current workload. In many cases we are able to have your images ready within a few days to a week.

Can you prioritize my order?
Yes. Priority orders are subject to a 50% fee.

Do you actually wear white gloves?
This depends on your wishes. We leave the argument to the experts as to whether bare hands or cotton gloves is the best practice for handling a work of art or historic relic. If it is your policy, we wear them. Otherwise, if we need to touch a work, we opt to be sensible, utilize good situational awareness and avoid touching delicate surfaces if at all possible. We also make sure to clean, dry and keep our hands free of creams and oils as this provides the best tactile interaction (grip) with most materials while simultaneously prevents cotton fibers from being left behind.